Refund policy
Return & Refund Policy
Effective Date: July 2026 · Brand: Rekove Official | rekoveofficial.com
Our Commitment
At Rekove, we stand behind every bag of Rekove Scaffold™ we ship. The protocol only works if you actually run it — so our main promise isn't a 14-day window, it's a full 90-day guarantee. Please read this policy before requesting a refund or return.
The 90-Day Full Protocol Guarantee
Run the full Loading Phase — two scoops before every training session, for up to 90 days. If it didn't earn a place in your training, email us and we'll refund your order in full.
- You don't need to send the bag back.
- No forms and no retention call — just email us your order number.
- One guarantee refund per customer.
This is the honest deal: collagen adaptation takes 8–12 weeks, so we give you the whole window to judge it.
Unopened Products
If you change your mind and your bag is still sealed and unopened, you may return it within 14 days of delivery for a refund, less original shipping.
For hygiene and safety reasons, opened bags cannot be returned for resale — but they are still covered by the 90-Day Guarantee above.
How to Request a Refund or Return
- Email rekovesupport@gmail.com with your order number and reason.
- We'll respond within 1–2 business days. Guarantee refunds are handled by email — no return needed. For unopened returns, we'll send a return address.
- For unopened returns, ship the sealed bag back using a trackable method and email us the tracking number.
Refunds
Once approved, a full refund is issued to your original payment method. Processing is typically 5–10 business days depending on your bank or payment provider; Shop Pay may reflect sooner. Original shipping fees are non-refundable on unopened returns. (The 90-Day Guarantee refunds the full order.)
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, email rekovesupport@gmail.com within 7 days of delivery with your order number and a clear photo. We'll send a free replacement at no additional cost — no return required.
Subscriptions
If you're on a subscription, you can pause, skip, or cancel anytime from your account, with no email chain or retention call. Cancelling stops future orders; it doesn't refund an order already shipped — that falls under the guarantee above.
Cancellations
Orders can be cancelled within 12 hours of placement for a full refund, provided they haven't dispatched. Email rekovesupport@gmail.com with your order number in the subject line.
Non-Returnable
- Opened bags (returnable only under the 90-Day Guarantee, not for resale)
- Gift cards or promotional credits
- Items marked Final Sale at purchase
International Orders
We ship internationally and honour the 90-Day Guarantee worldwide. For unopened physical returns, international customers cover return shipping and any customs charges; mark the parcel "Returned Goods — No Commercial Value." Refund times may be slightly longer due to transit. Rekove isn't responsible for parcels held or seized by customs.
Contact
📧 rekovesupport@gmail.com · 🌐 rekoveofficial.com · ⏱ Response time: 1–2 business days
Rekove reserves the right to update this policy. Changes are posted here with a new effective date. By purchasing from rekoveofficial.com, you agree to these terms.