Shipping policy
Free Shipping on Every Order
We offer free standard shipping worldwide on all orders — no minimum spend, no hidden fees. The price you see at checkout is the price you pay.
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day
- You will receive an order confirmation email immediately after purchase
- A separate shipping confirmation email with your tracking information will be sent once your order has been dispatched
During peak periods (sales, holidays, promotions), processing times may extend slightly. We will notify you if this affects your order.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 10–18 business days |
| Canada | 10–18 business days |
| Australia | 10–20 business days |
| Europe | 10–20 business days |
| Rest of World | 12–25 business days |
Please note: These are estimated timeframes and are not guaranteed. Delivery times may vary due to customs processing, local postal conditions, public holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through the carrier's tracking portal.
- Allow up to 24–48 hours for tracking information to update after your shipping confirmation email is received
- If you have not received a tracking email within 5 business days of your order, please contact us at rekovesupport@gmail.com
Customs, Duties & Taxes
Rekove ships internationally and offers free shipping on all orders. However, please be aware:
- International orders may be subject to customs duties, import taxes, or fees levied by your country's customs authority
- These charges are the sole responsibility of the customer and are not covered by Rekove
- Rekove has no control over customs processes and cannot predict or influence whether duties will be applied
- If you refuse a delivery due to customs charges, we cannot issue a refund for the original order
We recommend checking your local customs regulations before placing an order if you are concerned about potential import fees.
Lost or Undelivered Packages
If your tracking information shows your order as "Delivered" but you have not received it:
- Check around your property, with neighbours, and in any safe drop locations
- Contact your local post office or carrier with your tracking number
- Allow 3 business days after the marked delivery date — carriers occasionally update tracking prematurely
- If the package still cannot be located, contact us at rekovesupport@gmail.com with your order number
Our policy: If your tracking confirms non-delivery and it is your first claim with us, we will arrange a one-time replacement or refund at our discretion after investigation.
⚠️ Rekove is not responsible for packages marked as delivered to the correct address, packages stolen after delivery, or incorrect addresses provided at checkout. Please ensure your shipping address is accurate before placing your order.
Incorrect Address
- Please double-check your shipping address at checkout — we are unable to modify addresses once an order has been dispatched
- If you notice an error immediately after placing your order, contact us at rekovesupport@gmail.com within 12 hours and we will do our best to update the address before dispatch
- Rekove is not responsible for orders delivered to an incorrect address provided by the customer
Delayed Shipments
Occasionally, shipments may be delayed due to:
- Customs clearance processing
- High volume periods (holidays, sales events)
- Weather or natural disruptions
- Carrier operational delays
If your order has not arrived within 30 days of your shipping confirmation email, please contact us at rekovesupport@gmail.com and we will investigate and resolve the issue.
Damaged in Transit
If your order arrives physically damaged:
- Take clear photos of the damaged packaging and product immediately
- Email rekovesupport@gmail.com within 7 days of delivery with your order number and photos
- We will arrange a full replacement at no cost to you
Contact Us
For all shipping-related enquiries:
📧 rekovesupport@gmail.com 🌐 rekoveofficial.com ⏱ Response time: 1–2 business days
Rekove reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.