Terms of service
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Terms of Service
Effective Date: May 2025 Last Updated: May 2025 Website: rekoveofficial.com Brand: Rekove Official
1. Agreement to Terms
By accessing or using rekoveofficial.com (the "Site") or purchasing any product from Rekove, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or place an order.
These Terms apply to all visitors, customers, and others who access or use the Site.
2. About Rekove
Rekove is an e-commerce brand selling the KneeCore Pro™ knee support brace and related products. We operate globally and process orders through our Shopify-powered online store at rekoveofficial.com.
For any enquiries, contact us at: 📧 rekovesupport@gmail.com 🌐 rekoveofficial.com
3. Eligibility
By using this Site, you confirm that you are:
- At least 18 years of age, or accessing the Site under the supervision of a parent or legal guardian
- Legally capable of entering into binding contracts
- Not prohibited from purchasing or receiving our products under applicable law in your country or region
4. Products & Availability
- All products are subject to availability
- We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice
- Product images are for illustrative purposes only — slight variations in colour or appearance may occur
- We do not guarantee that product descriptions are error-free and reserve the right to correct any errors at any time
5. Pricing & Payment
- All prices are displayed in USD unless otherwise stated
- Prices are subject to change without notice
- We reserve the right to refuse or cancel any order if a pricing error occurs
- Payment is processed securely through Shopify Payments or other approved payment gateways at checkout
- By submitting payment, you confirm that you are authorised to use the payment method provided
- Rekove does not store your full payment card details — all transactions are processed by our payment provider
6. Orders & Contract Formation
- Placing an order on our Site constitutes an offer to purchase — it does not constitute a binding contract until we confirm your order via email
- We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, or stock unavailability
- If your order is cancelled after payment, a full refund will be issued to your original payment method
7. Shipping & Delivery
- We ship internationally to most countries
- Estimated delivery times are provided at checkout and are not guaranteed — delays may occur due to customs, carrier issues, or circumstances beyond our control
- Rekove is not responsible for delays caused by customs processing, local postal services, or force majeure events
- Risk of loss and title for products pass to you upon delivery to the shipping carrier
- International customers are responsible for any applicable customs duties, import taxes, or fees charged by their country
8. Medical Disclaimer
The KneeCore Pro™ is a supportive wearable device and is not a medical device intended to diagnose, treat, cure, or prevent any medical condition.
- Rekove is not a medical company and does not provide medical advice
- Any content on this Site, including product descriptions, blog posts, guides, or marketing materials, is for informational purposes only
- Always consult a qualified healthcare professional before using our products, particularly if you have an existing medical condition, are post-surgical, or are under medical supervision
- Individual results may vary — Rekove makes no guarantee of specific health outcomes from product use
9. Returns & Refunds
All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. You can read the full policy at rekoveofficial.com/policies/refunds.
Key points:
- 14-day return window from delivery date
- Full refund to original payment method upon approved return
- Customer is responsible for return shipping costs
- One free size exchange per order
- Defective or damaged items replaced at no cost
10. Intellectual Property
- All content on this Site, including but not limited to text, images, logos, product names, product descriptions, graphics, and brand assets, is the intellectual property of Rekove and is protected by applicable copyright and trademark laws
- You may not reproduce, distribute, modify, display, or use any content from this Site without prior written permission from Rekove
- Proprietary technology names including DualSpring™, PatellAlign™, AirKnit 3D™, GripLock™, FlexBraid™, CompressionFlow™, ActiveKnit™, RestRecovery™, and KneeCore Pro™ are trademarks of Rekove
11. User Conduct
By using this Site, you agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to any part of the Site or its related systems
- Submit false, misleading, or fraudulent information during checkout or communications
- Copy, scrape, or reproduce any content from the Site without permission
- Engage in any conduct that could damage, disable, or impair the Site or interfere with other users
- Use our branding, trademarks, or product names without written consent
12. User-Generated Content & Reviews
If you submit a product review, photo, testimonial, or any other content to Rekove (via email, social media, or any other channel), you grant Rekove a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display that content for marketing and promotional purposes.
You confirm that any content you submit:
- Is accurate and not misleading
- Does not infringe the rights of any third party
- Does not contain offensive, harmful, or unlawful material
13. Third-Party Links
Our Site may contain links to third-party websites or services. These links are provided for convenience only. Rekove has no control over and accepts no responsibility for the content, privacy practices, or terms of any third-party sites. Visiting third-party links is at your own risk.
14. Limitation of Liability
To the fullest extent permitted by applicable law:
- Rekove shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products
- Our total liability to you for any claim arising from a purchase shall not exceed the amount paid by you for the product in question
- We do not guarantee that the Site will be error-free, uninterrupted, or free from viruses or harmful components
- Rekove is not liable for any injury arising from improper use of our products or failure to follow recommended usage guidelines
15. Indemnification
You agree to indemnify, defend, and hold harmless Rekove and its team from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.
16. Privacy
Your use of this Site is also governed by our Privacy Policy, available at rekoveofficial.com/policies/privacy. By using the Site, you consent to the collection and use of your information as described in that policy.
17. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with applicable international e-commerce laws. Any disputes arising from these Terms or your use of the Site shall be resolved through good-faith negotiation in the first instance.
For unresolved disputes, you may contact us at rekovesupport@gmail.com to seek an amicable resolution before pursuing any formal legal proceedings.
18. Changes to These Terms
Rekove reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
We encourage you to review this page periodically.
19. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
20. Contact Us
For any questions regarding these Terms of Service:
📧 rekovesupport@gmail.com 🌐 rekoveofficial.com ⏱ Response time: 1–2 business days
By purchasing from or using rekoveofficial.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.